SUD Ristorante Italiano (SUD, we, us, our) respects your privacy. This policy explains how we collect, use, store and disclose personal information through sud.com.au and in the course of running our restaurant. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated: [date]
1. Who we are
Sud Ristorante Italiano is operated by Vibo Food Pty Ltd, ABN 77 154 138 235, located at 555 Lonsdale St, Melbourne, Victoria.
2. What we collect
Depending on how you deal with us, we may collect:
- Contact details: your name, email address, phone number and postcode.
- Booking details: date, time, party size, dietary requirements and special requests (such as celebrations or accessibility needs).
- Enquiry and event details: the information you give us when you contact us about private dining, functions or catering.
- Marketing preferences: whether you’ve subscribed to or unsubscribed from our emails.
- Payment details: for deposits, gift vouchers or online orders. Payments are processed by our third-party payment providers. We do not store full card details.
- Website usage data: IP address, device and browser type, pages visited, referring site and time on site.
- Messages and interactions: emails, messages, reviews and social media interactions you direct to us.
- Employment applications: your resume, work history and referee details, if you apply for a role.
3. How we collect it
We collect personal information directly from you when you make a booking, fill in a form, subscribe to our newsletter, contact us or visit our website. We may also collect it through cookies and analytics tools, from our booking platform and from social media platforms where you interact with us.
4. Why we collect and use it
We use personal information to:
- confirm, manage and follow up reservations and enquiries
- accommodate dietary, allergy and accessibility requirements
- process payments, vouchers and refunds
- send updates, offers and news about Sud, where you’ve opted in or the law otherwise permits
- operate, secure and improve our website and services
- meet legal, tax and regulatory obligations
- assess job applications
5. Direct marketing
We send marketing emails or SMS messages only with your consent, or where the Spam Act 2003 (Cth) otherwise allows. Every message includes an unsubscribe option. You can also opt out at any time by emailing [email address].
6. Disclosure
We don’t sell your personal information. We may share it with:
- service providers who help us operate, including reservation, payment, email marketing, website hosting, analytics and IT providers
- professional advisers, such as accountants, lawyers and insurers
- government or regulatory bodies where required or authorised by law
- a purchaser, if the business is sold or restructured
We require our service providers to handle personal information only for the purposes we engage them for.
7. Overseas disclosure
Some of our providers (for example, cloud hosting, email platforms or analytics tools) store data on servers outside Australia, including in but not limited too United States. Where this happens, we take reasonable steps to ensure the provider handles your information consistently with the Australian Privacy Principles.
8. Cookies and analytics
Our website uses cookies and similar technologies to make the site work, understand how visitors use it and measure the performance of our marketing. We use tools such as Google Analytics / Meta Pixel / etc. You can disable cookies in your browser settings, though some features may not work as intended. You can opt out of Google Analytics using Google’s browser add-on.
9. Third-party links
Our website may link to other sites, including social media and booking platforms. We’re not responsible for their privacy practices, so please review their policies.
10. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, using secure systems, restricted access and trusted providers. We keep personal information only as long as we need it for the purposes above or as the law requires, then destroy or de-identify it.
No online transmission is completely secure, and we can’t guarantee the security of information sent to us over the internet.
11. Access and correction
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We’ll respond within a reasonable time, usually 30 days. We may need to verify your identity first, and in limited circumstances we may refuse access, in which case we’ll explain why.
12. Complaints
If you believe we’ve breached your privacy, contact us in writing. We’ll investigate and respond within a reasonable time. If you’re unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
13. Changes to this policy
We may update this policy from time to time. The current version will always be on this page, with the date it was last updated.
14. Contact us
Privacy Officer, Sud Ristorante Italiano
555 Lonsdale St, Melbourne 3000 VIC
sud@sud.com.au
03 9670 8451